Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at care@shoppingqueen.in. Please note that returns will need to be sent to the following address: Perfect Shopping, 2nd Floor, A-105 to 110,Shree Laxminarayan Industrial Estate,BRC compound,Pandesara,Surat ,Gujarat  India-394210

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at care@shoppingqueen.in. 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at perfectshopping2@gmail.com.

Welcome to Shopping Queen! Your satisfaction is our priority. Therefore, we've created a simple and clear Refund & Return/Exchange Policy for you.

1. Eligibility Criteria:

  • Most items purchased from Shopping Queen are eligible for return, exchange, or refund, provided they meet the following conditions:
    • The item must be unused, unwashed, and in its original condition.
    • All original tags and packaging must be intact.
    • The return or exchange request must be made within 30 days of the purchase date.
  • The following items are not eligible for return or exchange:
    • Final sale items.
    • Personalized or customized items.
    • Undergarments and swimwear (due to hygiene reasons).

2. Reasons for Returns/Exchanges/Refunds:

  • Shopping Queen accepts returns, exchanges, or refunds for the following reasons:
    • Defective or damaged items.
    • Incorrect items received.
    • Sizing or fitting issues.
    • Change of mind.

3. Return/Exchange/Refund Process:

  • To initiate a return or exchange, please visit the "Shopping Queen" section on our website and fill out the "Return/Exchange Request" form.
  • After submitting the form, you will receive approval for the return or exchange and a return label.
  • Carefully pack the item in its original packaging and affix the provided return label to the package.
  • Drop off the package at the nearest courier drop-off point.
  • Once we receive the item, we will inspect it and process your return or exchange within 5-7 business days.

4. Refund Details:

  • Refunds will be issued to the original payment method.
  • If the item is defective or incorrect, we will issue a full refund, including shipping costs.
  • If the customer changes their mind, shipping costs will not be refunded.
  • Refunds may take 7-10 business days to process.

5. Exchange Details:

  • Exchanges are subject to item availability.
  • If the exchanged item's price is higher than the original item's price, you will be required to pay the difference.
  • Shipping costs for exchanged items will be covered by Shopping Queen.

6. Customer Responsibilities:

  • Returning the item in its original condition.
  • Providing proof of purchase.
  • Following the return instructions.

7. Company Responsibilities:

  • Processing returns/exchanges/refunds in a timely manner.
  • Updating the customer on the status.
  • Ensuring fair and consistent policy application.

8. Contact Information:

  • If you have any questions, please contact our customer service at [care@shoppingqueen.in] or call us at 80000 88040.

9. Policy Updates:

  • Shopping Queen reserves the right to update this policy at any time. Please check this page regularly for updates.

Thank you for shopping at Shopping Queen!